Gran Canaria Poker Room

I witnessed three different employees giving cash game poker players hundreds of euros less than they should have received. Theft? They insist that you color up your chips at the end of the night AT THE TABLE. But they don’t use chip racks and they make “mistakes”. One time they gave me 250 euros too little. Another time at the cashier window they gave me 200 euros too little (because they count without using chip racks unlike every other casino in the world). And a German guy went to the bathroom at the end of the night and the manager Nicole shorted him 300 euros but only gave him an additional 250 euro. On top of all the other dealer mistakes that happen several times each night, they don’t do side pots first which causes winning players to fold and makes counting the pot much more difficult. I asked three times to square up the table since 5 players were on one side of the table and 4 on the other. Finally after 20 minutes Nicole laughs at me saying I have plenty of room and I’m just being a “drama queen”. There is just no professionalism here. Later she lied and said she said it softly so other players could not hear the insult.

They give out free food and expect the players to share tortillas from the same plate! I told Nicole that Covid is still around and she laughed and said it’s Spanish tradition to share food like this! Nicole wrote to me two months later "I'm not putting a gun in nobody's face to share the food if they don't want it. And maybe you didn't notice, but since you complain about it, I made the effort to bring more plates so anyone can have one for themselves.”

One dealer was sneezing dozens of times while waiting to deal. She was obviously sick. She blew her nose several times and then sat down to deal cards without washing her hands. Disgusting.

Dealers try to bully you into giving tips even though the rake is up to 30 euro per hand. I told Nicole and she laughed and said “This is Spain - they have to try”. Dealers don’t tell players who tip it’s their turn to show their cards first. This leads to many arguments.

One Indian player continuously slow rolls and dealers don’t do anything about it because he tips. More than one player has left the game due to this and the game dies. When I said something, Nicole tells me I can “never” return to the casino. Later she says she was only going to ban me for one month. They treat customers like children. Moroccan players are allowed to repeatedly yell at other players and even threaten them with harm. “Come outside with me”. It’s just not fun.

Here’s what Nicole wrote to me:

“…. I consider myself an educated person, since I can't unfortunately say the same from you, since the last week when you left when I was try to speak with you in kind terms and you just walk away giving me your back as a response. Not to mention that I'm not that bad ad English, and I knew perfectly that you was about to call me stupid that time and I let it pass since I can understand your disappointment some times. But those are gonna be my last explanations. If you want, you can come to the slot machines when we arrange an appointment with my supervisor, and explain to him your version of the story.”

I came back and the supervisor told me everything was up to Nicole since she is the director of the casino. She can be friendly but she doesn’t have the skills to manage employees. So that’s why hardly anyone shows up for poker cash games.

Если судьба занесет вас на этот островок с незабываемой природой и ландшафтом, турниры играются в основном 21-30 по местному. Действует таблица рейтинга игроков. Турниры разных форматов и с различным взносом.